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Frequently asked questions

Should the IMMray PanCan-d test be used to screen the general population for pancreatic cancer?

No. The IMMray PanCan-d test is only intended for individuals at high risk for developing familial or hereditary pancreatic cancer. Because pancreatic cancer is a low incidence disease, if the general population were screened for it, there would be a huge number of false positive results even with a very accurate test. As a result, it is recommended that only those at high risk for developing the disease be tested.

I am at high risk for pancreatic cancer. How can I get tested with the IMMray PanCan-d test?

The IMMray PanCan-d Test Requisition form is available to download here, as is a brochure that provides additional information on the test. Please download and/or print both materials for your physician and start a discussion about whether the IMMray PanCan-d test is right for you.  Contact Customer Support at 833-593-9522 if you need assistance accessing these documents or if you would prefer to have printed documents mailed to you.

Should children be tested with the IMMray PanCan-d test?

No.  This test is intended for individuals over 18 years old and there is currently no information about its performance in children.  A person’s risk of developing pancreatic cancer increases with age, and it is very rare for children to develop pancreatic ductal adenocarcinoma.  If you have a strong family history of pancreatic cancer and are concerned about your child’s risk, you may want to consider genetic testing for your child to have a better understanding of their inherited risk. Consider speaking with your child’s pediatrician about your child’s risk and if genetic testing is appropriate.

Does my doctor need to order the IMMray PanCan-d test for me?

Yes, the IMMray PanCan-d test requires a physician order.

How do I talk to my doctor about ordering the test?

The IMMray PanCan-d test offers you an opportunity to discuss your family history of pancreatic cancer (or other diseases) with their physician. This pamphlet provides tips on how to speak with a physician about the test. If you would prefer that Immunovia, Inc. contact your doctor directly about the IMMray PanCan-d test, please complete the form on this page.

Will the IMMray PanCan-d test be covered by my insurance?

Immunovia, Inc. is working to get insurance coverage of the test as soon as possible. In the meantime, the test is available for self-pay only. Patients may also be able to use flexible spending accounts (FSAs) or health savings accounts (HSAs) to pay for the IMMray PanCan-d test, and financial assistance programs are available.

How much does it cost?

The IMMray PanCan-d test is only available via patient pay as we seek insurance coverage. The list price of the IMMray PanCan-d test is $995.

Patients may also be able to use flexible spending accounts (FSAs) or health savings accounts (HSAs) to pay for the IMMray PanCan-d test.

Contact our Customer Support team for additional information, including payment plan options, at 833-593-9522 between 8 AM and 5 PM Eastern Time.

Are there financial assistance programs that can help cover the cost of the test?

Yes, Immunovia, Inc. has a number of financial assistance programs. Contact Customer Support at 833-593-9522 to get more information.

My doctor signed the test requisition. Now what happens?

Customer Support will contact you to explain the test process, schedule a phlebotomy appointment, and answer any questions you may have. After your sample is received and processed, the test result will be sent to your physician, who is responsible for sharing test results with you.

How is my blood sample collected?

An experienced phlebotomist will come to your home or office to collect a blood sample, or if you prefer, you can go to a local ExamOne office to have your blood sample collected there.

I’d rather not have a phlebotomist come to my home. Can I have my blood drawn in another location?

Yes. ExamOne offers a number of office locations where you can have your blood drawn. Please speak with Customer Support about your concerns and they can help identify a local office or alternative location to best meet your needs.

What protective measures are the phlebotomists taking to prevent the spread of COVID-19?

Immunovia, Inc. and its phlebotomy partners take the COVID-19 pandemic seriously. All contracted phlebotomists wear masks and gloves at all times, and their health is monitored carefully. A blood collection kit is sent to each patient ordering an IMMray PanCan-d test, and included in that kit is a mask and gloves that the patient can wear while the phlebotomist is collecting the blood sample. All procedures will be reviewed and updated frequently to reduce the spread of COVID-19.

Where does my blood sample go once it is collected?

Once your blood sample is collected, it will be placed in a self-cooling shipping box (NanoCool®) and shipped overnight to Immunovia, Inc. in Marlborough, Massachusetts for processing.

How is my private information and data handled?

Please view our Privacy Policy for more information.

How do I receive my IMMray PanCan-d test results?

All IMMray PanCan-d test results are provided to the ordering provider, who then shares the results with the patient.

Once my blood sample is received by the laboratory, how long does it take to receive the results?

Test results are provided to the ordering physician 5 to 7 business days after the sample is received at Immunovia, Inc.

Who should I contact if I have questions about my test results?

You should contact your physician with any questions about your test result. If your physician has questions about the IMMray PanCan-d test result, he or she can contact Dr. Thomas King, Immunovia, Inc.’s Medical Director, by calling Customer Support at 833-593-9522.

I need to reschedule my blood collection appointment. Who do I contact?

You can contact Customer Support at 833-593-9522 for assistance with rescheduling your blood collection appointment.

Who should I contact if the phlebotomist fails to arrive for my home phlebotomy appointment?

The phlebotomist will call you 24 to 48 hours before your scheduled appointment to confirm the date, time, and location for the blood collection.  The phlebotomist will also call you on the day of the appointment if they are having trouble finding your address or if they are running late.  In the unlikely event that the phlebotomist has no contact with you on the day of the appointment, you can call Customer Support at 833-593-9522 for assistance.

What happens if my blood sample is lost or delayed on the way to the laboratory?

In the unlikely event that your blood sample takes longer than 48 hours to arrive at Immunovia, Inc., another blood sample will need to be collected for the IMMray PanCan-d test. In that case, our Customer Support team will reach out to you to explain the issue and start the process for a new blood collection. You will not be charged for the second blood test, and you will only be charged once your test result report has been sent to the ordering provider.

What can I expect if my IMMray PanCan-d test is result is “High-Risk Signature Present”?

If you receive a “High-Risk Signature Present” result with the IMMray PanCan-d test, your doctor will likely order imaging of your pancreas. If your test was ordered by a primary care practitioner, you may also be referred to a gastroenterologist for further testing and workup.

Why are my CA19-9 levels reported with the IMMray PanCan-d results?

The IMMray PanCan-d test includes CA19-9 levels in the algorithm to improve the accuracy of the test. These levels are included in the test report to provide further clinical information to the ordering physician.

I received a “Borderline” test result. What does that mean?

A Borderline test result means that your blood sample result could not be assigned a High-Risk Signature Present or Negative for High-Risk Signature result with greater than 90% confidence. A Borderline result is not a failure of the test; it means the sample quality was adequate. Retesting with a new sample may clarify the results. Typically, less than 10% of samples analyzed yield a Borderline IMMray PanCan-d result.

I received a “Test Not Performed” result. What does that mean?

A result of Test Not Performed means that Immunovia, Inc. was unable to process the specimen in our lab, usually because of the quality of the specimen. This can be caused by shipping delays, or conditions during travel where the specimen temperature increased above 8°C.

Will I be charged for an IMMray PanCan-d test with a “Test Not Performed” result?

No. Patients are only charged for IMMray PanCan-d tests that are processed and provide a valid result of High-Risk Signature Present, Negative for High-Risk Signature or Borderline.

Who should I contact with questions about my bill?

Any questions about your bill should be directed to Customer Support at 833-593-9522.

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